Our Company T‘s and C’s

Welcome to The Comfy Canine Company website which is operated from our office in Greenwich, London, England. This website is wholly owned by The Comfy Canine Company. Use of this website is governed by the terms and conditions set out below. ‘Customer’ is the person referred to as the buyer who is purchasing the goods.

Returns
Of course, we hope that you love your purchases from us, however we do understand that sometimes you might change your mind and want to send some things back to us. In order for us to process your refund, credit note or exchange, the goods must be returned back to us in their original packaging.

Unfortunately, this only applies to products which have not been personalised.

Please note: goods that are personalised, bespoke or made-to-order to your specific requirements, are non-refundable, unless faulty.

The Comfy Canine Company cannot be held responsible for goods lost or damaged in transit therefore we advise that you use a tracked or ‘signed for’ service.

Exchanges
If you would like to exchange your purchases for a different size or colour, or even a different style, there is no charge for an exchange within the UK, you will simply pay or be refunded the difference of the balance between the two items.

Unfortunately The Comfy Canine Company do not offer free returns and the postage cost for returning items is one incurred by yourselves. If you wish to cancel an order before delivery please email us within 24 hours, we will do our best to fulfill your request. However, we cannot promise that we will be able to cancel the delivery if, for instance, your order has already been made.

Returns Procedure
If for any reason you need to return your purchases to us, you have 14 days from the day you receive your order to notify us that you will be returning some or all of your order. From this day, you will then have a further 14 days to return any products.  Please send an email to mail@thecomfycaninecompany.co.uk to let us know you’re returning the item so we can be ready to process your refund. If we do not hear from you within 14 days, we will assume you are satisfied with your purchase and will be unable to honour any refunds beyond this point. This does not affect your statutory rights. Shipping costs are non-refundable.

Personalisation
Our fleece blankets are made to order and completely personalised. At the checkout there is a box to provide the name/phrase you would like embroidered on your blanket. Please ensure that your request is 100% accurate before you order. Unfortunately if your order is made incorrectly due to customer error we are unable to refund or exchange

Product Colours and Sizes

All images have been supplied by a professional photographer. We have tried to provide accurate colours of our products, however please be aware that colours may vary across different computer screens. Please use the colours shown as a guide.

All products are handmade, all sizes given are an approximate value and may not be correct to the nearest centimeter.

Health and Safety

Our dog bandanas are for decorative purposes only. Please supervise your dog whilst they are wearing their bandana accessory.